Discover Best Ai Customer Service and Support Tools.
KonnectInsights is a powerful platform that offers a wide range of features to help businesses manage their customer care and marketing efforts. Trusted by global brands, KonnectInsights provides 100% coverage of brand public data, private channels, and competitor’s public data. With a focus on customer experience management, KonnectInsights allows businesses to listen to their customers, learn from them, engage with them, and ultimately make them happier.
Features
- Social Listening: KonnectInsights enables businesses to listen to conversations happening online, on social media, and more. By not missing out on any web discussions, businesses can engage with their customers effectively and improve their satisfaction levels.
- Market Intelligence: Analyze customer data from various sources on the web and social media to gain real-time market intelligence. By fine-tuning strategies and making valuable business decisions based on this data, businesses can stay ahead of the competition.
- Community Engagement: View all conversations related to your brand in the form of support tickets for a detailed overview. Define response priorities, handle escalations, and measure the impact of your efforts to enhance customer experience.
- Social CRM: Automate workflows, track agent performance, and have a holistic view of customer queries to improve customer service. KonnectInsights empowers agents to respond to and resolve queries efficiently.
- Social Analytics: Gain insights into your brand’s perception and performance with over 700 charts covering various aspects of listening, social media analytics, competitor analytics, and more.
- Social Publishing: Easily publish or schedule posts on social media, ensure the right content goes live using the approval process, and utilize the creative asset library for effective campaign management.
- Surveys & Feedback: Send customer satisfaction surveys, link insights to social listening, and expand market research capabilities to improve customer care and marketing strategies.
- BI Tools & Dashboards: Create custom dashboards, charts, and reports tailored to your business needs for better decision-making. Shareable and collaborative dashboards save time and enhance team coordination.
- Crisis Management: Identify impending crises, get real-time notifications, and take proactive action to mitigate the impact using analytics and data provided by KonnectInsights.
With a focus on user delight and customer happiness, KonnectInsights offers unified omni-channel reporting, enterprise partnerships with social media platforms, multilingual support, and GDPR-compliant data management. The platform is quick to implement, highly scalable, and integrates seamlessly with CRMs and contact centers.
For businesses looking to enhance their customer experience management and marketing efforts, KonnectInsights provides a comprehensive solution with AI-powered smart suggestions, robust data analytics, and a user-friendly interface. KonnectInsights is the ideal tool for businesses seeking to leverage customer data for improved engagement and brand perception.
Pricing
The Professional Plan includes features like Community Engagement, Social Publishing, and Enterprise Social Analytics. The Advanced Plan adds Automation, Crisis Management, Surveys, Employee Advocacy, and more. The Enterprise Plan includes Social Listening on various platforms and advanced analytics tools. Pricing details are available upon request. Free demo available.
Visit konnectinsights.com for more.
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