Tag: Call Centre

Leading companies across a range of sectors – including finance, utilities, government, education, automotive and telecommunications – need to lift their game when it comes to customer experience (CX), a new study reveals. CX consulting firm, Customer Service Benchmarking Australia (CSBA), studied 3000 customer interactions with 136 companies in Australia, assigning each a score out of 100 […]

The use of chatbots in mobile messaging will inevitably ‘usurp’ call centres as the norm in customer care but businesses must take care not to overstate the capabilities of their bots, according to Steven Fitzjohn, the regional vice president (APAC) at LivePerson. To better understand attitudes towards the use of chatbots in customer care, the […]

Cloud computing has transformed almost every aspect of business IT, and call centres are the next sector ripe for cloud adoption. For SMBs, cloud contact centres are particularly attractive, offering lower costs, greater flexibility and the capacity to have an enterprise-class system catering to a smaller organisation. Call centres have undergone major transformations in the […]

Voice communications are getting a huge boost in flexibility and functionality by being hosted in the cloud.

MyNetFone has expanded its customer service and support operations to accommodate growth in its residential and small business divisions.