Tag: Chatbot

Conversational AI can make interacting with your business digitally a more pleasant and productive experience, writes Brendan Maree, Senior Sales Director, Amelia.

2019 has been the year of customer empowerment. The days of struggling to get hold of a customer service agent are over. Due to the proliferation of technology, streamlined communication between consumers and businesses has never been so strong. As part of this advancement to bring customers and agents closer together, conversational interfaces, such as […]

Less than a decade ago, the concept of an Artificial Intelligence (AI) powered agents answering customer questions in real time was still considered out of reach for businesses of all sizes. Today, these virtual agents, otherwise called chatbots, are very real, indeed with business adoption growing exponentially. Last month NAB rolled out its ‘virtual banker,’ […]

AI is already being used in businesses. At the risk of sounding like an automated voice that just repeats back facts, consider these statistics that build a case for the need to incorporate AI. A recent survey showed that about 80% of businesses in the US plan to incorporate chat bots into their business by 2020. […]

Think about your most recent interaction with a business online. Did you chat via message with a person? Are you sure? It’s highly possible you were speaking to a chatbot, a computer program designed to interact with customers using messaging apps and online interfaces. These bots use artificial intelligence to create fast, efficient and helpful customer […]

The use of chatbots in mobile messaging will inevitably ‘usurp’ call centres as the norm in customer care but businesses must take care not to overstate the capabilities of their bots, according to Steven Fitzjohn, the regional vice president (APAC) at LivePerson. To better understand attitudes towards the use of chatbots in customer care, the […]