Tag: Communication

In a highly competitive market, building closer connections with customers can boost retention and profits, writes Damian Williams, Chief Technology Officer, n3 Hub.

In this episode of Let’s Talk, we discuss the benefits of excellent communication for businesses, the qualities of effective communicators, and some tips for improving communication.

New research from Pegasystems Inc., the software company empowering digital transformation (DX), reveals half (50%) of Australian organisations surveyed lost customers during the COVID-19 pandemic due to failings in their communications. This is way above the global average of 36 per cent. The global study, conducted by research firm Savanta, explored the effect the global pandemic has […]

Retailers are facing an unprecedented period of uncertainty in the face of the global health crisis. Businesses, brands, employers, and individuals heeding the health authorities’ advice to take the COVID-19 threat seriously are changing how and where they work, live and spend their leisure time, with consequences for every corner of the economy.  In the […]

The coronavirus outbreak has already prompted enterprising businesses to use their existing workforce management technology in innovative new ways. The unprecedented impact of Covid-19 on peoples’ daily work and personal habits has been the catalyst for the businesses we work with in Australia and overseas to find new functions for our technology. We are hearing […]

What is public relations and how can businesses really make the most of PR to elevate their brand and reach customers? That’s what we’re answering and discussing in today’s Let’s Talk on “PR Magic.” Public Relations (PR) is essentially (to take it in reverse) the relationship with your public – and the maintenance and professional […]

2019 has been the year of customer empowerment. The days of struggling to get hold of a customer service agent are over. Due to the proliferation of technology, streamlined communication between consumers and businesses has never been so strong. As part of this advancement to bring customers and agents closer together, conversational interfaces, such as […]

Byline: Stuart Hearn Authentic, meaningful communication lies at the heart of any relationship — whether it be personal or professional. As a manager, effective communication is critical and plays a huge role in terms of employee performance, productivity, trust, engagement and overall morale. In fact, almost every employee issue imaginable can be tied back in […]

Rising employee turnover remains a significant challenge for Australian businesses. Every time a resignation letter lands on your desk, it will cost you up to 150% of the vacant position’s annual salary to restaff the role. That comes in the form of recruitment and advertising expenses, as well as training costs and lost productivity as […]

The following is adapted from a graduation speech delivered earlier this spring to Macquarie University Business School Class of 2017. Where I come from (New York, the US) graduations are referred to as ‘commencements’. However, applying the term commencement to a graduation used to confuse me because commencement means “the beginning of something” whereas a graduation, […]