Tag: Conversation

Telecommunications expert and CEO of Captivate Connect, Mark Horwood, talks us through why all business owners should record their phone calls with customers. State-of-the-art technology is revolutionising the telecommunications industry and offers business owners a valuable opportunity to improve accountability, productivity and customer satisfaction. Telecommunications expert Mark Horwood said business owners, staff and customers should […]

Nearly 70% of Australian consumers use social media [1], and we’re living in an increasingly social-first world. In fact, today more than 93% of social conversations between brands and people are one-to-one [2]. For businesses, being responsive is ‘table stakes’, and consumers now expect that social media will offer a better customer service experience than email or phone.  More than half […]

Four out of five Aussies believe we’re losing the art of conversation, as text and social media take over, a new survey has found.

Always slacking off. Not meeting deadlines. Producing low quality work. These are all triggers for you to have ‘that’ conversation – the one addressing poor performance. However it’s a conversation many fear immensely.