Tag: Customer Banking

Satisfaction levels increased by 0.3 per cent from December 2014 to January 2015, hitting a 19-year high of 82.9 per cent. This marks a 1.3 per cent increase over the last 12 months.

Personal banking customers experienced a 1.1 per cent rise in satisfaction in the last 12 months, pushing satisfaction levels recorded in the Roy Morgan Research Consumer Banking Satisfaction Report to an almost 18-year high.