Tag: Dispute Resolution

Toby explains the most common ADR clauses in commercial contracts, and best practises for writing them.

The second article in our series explaining the practical application of alternative dispute resolution systems and processes in the commercial world.

Alternative dispute resolution is one way to avoid the potential financial and reputational costs associated with litigation.

The Federal Government will appoint former senator Helen Coonan as the inaugural chair of the Australian Financial Complaints Authority (AFCA), established to provide small businesses and consumers with access to a free, fast and binding dispute resolution service for financial complaints. [Related: New Financial Complaints Authority will improve small businesses access to justice] Minister for […]

The NSW Government’s Dispute Resolution Unit (DRU) has handled over 37,000 enquiries over the last three years according to new data. The number of enquiries from small businesses has increased each year over this period. Minister for Small Business John Barilaro said new data shows how the government is sparing small businesses from the burden […]

Small businesses will now have greater access to dispute resolution for resolving complaints against APRA-regulated superannuation funds.

Jo Ucukalo is the entrepreneur handling the complaints on the nation with her rapidly-growing business, Handle My Complaint. As the star of this week’s Friday Entrepreneur Fix, she reveals how SMBs should be managing disputes from customers.