A new survey commissioned by Westpac and conducted by TNS, has found that business women are less optimistic about the economic downturn that their male counterparts. The survey of financial decision makers in small and medium sized businesses found that 60 percent of women are less confident in their ability to successfully manage their business […]
Combating the skills shortage plaguing small and medium-sized businesses is tough. But if you want more free time and need staffing solutions for the skills shortage, it’s worth investing money in outsourcing and part-time employees. As a small business owner, you’ll probably be familiar with two scenarios symptomatic of staffing issues. One is the ubiquitous […]
Scientist and author Dr John Fleming shares his views on getting the most out of the employee-customer encounter. “Quality” is easy to measure and manage in some contexts, and extremely difficult in others. Businesspeople have a pretty good idea how to judge the manufacturing process that yields a snazzy new handheld device, for example. But […]
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