Here’s how to find out what’s really happening inside your customer’s business.
When customers change, their needs change. If you’re not keeping tabs on the major changes at your customer account, there’s a risk you’ll either lose the account or miss new opportunities to sell.
It’s not enough to depend upon your customer contacts to keep you informed. After all, if there are big changes afoot, they’ve probably got more on their minds than filling you in on what’s happening.
A better approach is to set up a regular schedule for keeping tabs on your customers. Here’s how:
…to read this article in full, visit leading US small business resource, Inc.
