Expert
Ssssh: How ‘whisper agents’ can help Australian insurers deliver a superior CX
Behind the scenes deployment of Conversational AI technology can supercharge contact centre agents’ interactions with customers.
Andrew Winlaw
4 PostsAndrew Winlaw is Vice President and General Manager Australia and New Zealand for Amelia, the enterprise leader in Trusted AI whose mission is to power the world with intelligent expert systems, eliminate routine work and free up brainpower for innovation and high impact activity. Andrew has more than 20 years’ experience in the IT industry during which time he has held senior sales director and account management roles at CSC and IBM Global Services where he managed a wide range of clients supporting their drive for business growth and transformation.
Expert
Why Australian SMEs must begin exploring AI’s value now
Andrew Winlaw, VP & GM Australia/New Zealand at Amelia, emphasises the urgency for Australian businesses to embrace AI’s value promptly.
Expert
Supercharge CX while lowering expenses with virtual agents
New generation AI-powered virtual agents can help your enterprise deliver superior service at scale.
Advice
The intelligent way to enhance contact centre customer service
Andrew delves into the power of intelligence in transforming the way we engage with customers.
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