Ashley Diffey

Allaying concerns about privacy and security is critical for organisations that want to survive and thrive.

Many Australian organisations can mark down 2024 as the year that IT resilience was elevated from a technology to a whole-of-business and whole-of-customer-journey conversation.

Australia’s insurance sector is undergoing a significant transformation, moving away from traditional, low-interaction models towards a more personalised, high-touch approach.

Customers are voting with their feet when it comes to brands’ data collection and handling practices – here’s how to deliver a trustworthy experience worth staying for

Ashley Diffey explores how identity cues convey exceptional digital experiences to customers for a brand.

Data collection practices and a spate of breaches have forced a timely discussion of decentralised identity.

Risk-based assessment of login attempts is making security less obtrusive, altering user perceptions in the process, writes Ping Identity’s Ashley Diffey.

Stop sacrificing your privacy for a great online experience. Here’s how to have both

With working from home becoming the ‘new normal’ for many businesses, many IT administrators are finding that the corporate firewall is no longer as effective as it was before. One thing is clear- a new approach is needed to keep applications and data safe from cyberattacks. In the pre-COVID-19 world, organisations tended to have most […]