Vijay Sundaram

Australia’s vibrant tapestry of small businesses, once a symbol of entrepreneurial spirit, is now facing unprecedented challenges.

The AI market is already worth 200 billion US dollars, but is expected to explode in value to over 1.8 trillion dollars by 2030. Nothing has garnered greater attention or investment than AI. But what about the lesser-heralded, but equally impactful BI (business intelligence)?

Currently, 64.5% of SMBs collect data about their customers and website visitors, meaning this would need to dramatically increase

Here are ways AI is already being used by SMBs to improve outcomes.

Attracting and retaining talent requires delivering a great employee experience.