Tag: Customer Experience

Behind the scenes deployment of Conversational AI technology can supercharge contact centre agents’ interactions with customers.

The growing tide of automation is driving us all to employ technology to enhance productivity while improving existing jobs and establishing new ones. And so I In this week’s let’s talk, we asked our experts whether it’s feasible to start a human-centered business in the age of machines, and if so, how.

Our experts explain how to increase sales through word-of-mouth.

Trust is the foundation to building long-lasting relationships, which is good for retaining clients and for business. The way we achieve that trust is through transparency.

The customer journey starts, not ends, with the sale. To retain customers, you need to consistently show value and help customers achieve their goals.

Let’s be frank—passwords are still the bane of our online existence. They’re living fossils, throwbacks to a time when a secret string of characters was the only thing available to secure accounts. Thankfully, there are now secure and easy to use authentication options which let organisations relegate passwords to computing’s Jurassic era. We’ve all been there. Staring […]

As Australia continues to manage the impact of the COVID-19 crisis, survival remains top-of-mind for businesses in every market. Businesses that emerge from the lockdown period more or less intact will have a second problem – how to regain traction in a recessionary environment. Planning for the future now using precise and actionable customer insights will […]

Charles Heunemann takes us through why the emotional component, as well as two other critical CRM needs, are crucial in achieving customer loyalty.  Charles is the Managing Director of Natterbox Limited Australia, VP Asia Pacific – a telecommunications company that specialises in delivering an exceptional and personalised customer service for their clients to use.  From first-hand […]

Launching a business from scratch requires a great deal of ambition and bravery. While you might be filled with passion and enthusiasm for your venture, you might also be struggling with the fear of failure. However, with the right steps, it doesn’t need to be an option. All you must do is focus on ways […]

In a world where businesses grow more alienated from their customers every day, the rise of AI and chatbots threaten to cut out human connection entirely. One single negative customer experience can result in the loss of a potential loyal and lucrative client, and these are the times when businesses need human intervention. Automated customer […]