Tag: Customer Retention

To help SMEs attract and retain customers, here are 5 tips that business owners can implement into their strategies today

It’s crucial to make sure that everyone feels appreciated as a buyer. How do you make your customer feel valued?

Customer loyalty programs provide myriad benefits but only if they deliver rewards that are valuable to your customers.

Today we’re discussing customer retention and what businesses need to do to in order to achieve the so-called “X Factor” with their audiences. Customer experience is becoming increasingly important as the ability to share positive or negative reviews online is so easy in today’s digital age – and it can be very damaging to a […]

Launching a company is tricky, but staying in business over the long-term is even more of a challenge. One key component to finding success for years to come is that you’re able to keep your customers happy. The reality is that you’ll struggle to stay afloat when you aren’t able to build a solid book […]

Ever wondered what makes a strong company, strong? You’re not alone. For years, unsuccessful brands have been chasing the “secret formula” used by Apple, Amazon, Zappos, and others. Here’s what separates the good from the mediocre. Market And Customer Impact Brands that are wildly successful “wow” their customers. They don’t just make them happy or […]

Every savvy marketer knows that good customer service implies more than just distributing your service or product to the audience.

There’s an entire field dedicated to studying how to nudge consumers to spend more–and it has come up with some pretty bizarre findings.

In an unstable economic climate, retaining customers is more cost-effective than gaining customers. RSM Bird Cameron offers 5 steps to ensure customer retention in your business.

Customer satisfaction is a joke. It’s customer loyalty that’s the real challenge.