Tag: Good Customer Service

A new CHOICE survey has uncovered which of the country’s largest retailers are delivering the best and worst customer service, and the results don’t bode well for Harvey Norman.

Bunnings Warehouse has taken out the top award at the inaugural International Customer Service Professionals (ISCP), thanks to its delivery on a range of customer service fronts.

The Good Guys is leading the electrical retail industry when it comes to customer satisfaction, according to new Roy Morgan research, beating out rivals Retravision, Betta Electrical and Dick Smith.

Danielle MacInnis blogs about locating your customer touch points to build your brand.

“The way your customers experience their journey with you, especially in a service based business, is such a powerful way to build brand loyalty and devotion – but so many businesses stuff it up.”