Byline: Charles Heunemann, Managing Director, VP Asia Pacific for Natterbox Limited Acclaimed American author Dr Stephen R. Covey argued that in all our relationships we have an “emotional bank account” and our interactions either increase or decrease the balance of trust and connection. “When the trust account is high, communication is instant, easy and effective,” […]
Byline: Guy Mckenzie and Adam Gilmore, co-founders of Tonic With the demand for delivery rapidly increasing, businesses across all industries, from food to health and retail, are feeling the pressure to provide fast and reliable delivery options. In recent years, there has been a rise globally in the use of delivery services. It is estimated […]
For our Let’s Talk discussion this week, we are talking about selling – the crucial element that keeps all businesses alive. The ability to sell your idea, your service and your product to stakeholders and customers is absolutely vital. All business owners must possess some level of understanding of how to sell. Arguably all employees, […]
In a world where businesses grow more alienated from their customers every day, the rise of AI and chatbots threaten to cut out human connection entirely. One single negative customer experience can result in the loss of a potential loyal and lucrative client, and these are the times when businesses need human intervention. Automated customer […]
Desire for speed and convenience compromising our customers’ needs.
As Sydney’s Edwin Onggo can attest, some businesses are born out of sheer frustration. While studying at university, Edwin’s passion for live music was put to the test by a student budget, risk-averse friends and an industry plagued by financial uncertainty. “I was frustrated that I never got to see my favourite acts live,” Edwin […]
Facebook has released their first app to help businesses manage advertising on the social media service.
Facebook has created a new system to make it easier for businesses and individuals to buy and sell using the social media service.
Despite the paperless world in which we now supposedly live, ticketing has long defied innovation.
Is sub-standard customer service the norm in Australia? One business owner says yes, and that it’s only a matter of time until the businesses who are lacking in this key area experience failure.
