Did you know that 20 percent of consumers who write negative reviews about a business will become loyal brand customers if they get a response? Here’s how you should be responding to negative feedback.
The nature of consumer reviews is fast dictating whether or not customers will be driven in or out of your business. Simon Carson has some tips for using these trusted resources to your advantage.
Online business directories are evolving to become customer engagement tools for small businesses. In this opinion piece, TrueLocal’s Simon Carson argues that it makes sense for SMBs to capitalise on the benefits of listing their companies online, which is often free.
Local businesses are missing a trick if they neglect to stake out an online presence, according to Australian review website TrueLocal.com.au.
Optus has partnered with TrueLocal.com.au to give small to medium business (SMB) customers the marketing tools they need to promote their business online.
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