Are you losing customers without even knowing it? Make sure your business and employees aren’t suffering from these easy setbacks.
When it comes to running your company, it’s normal to get into a rut from time to time. One big rut is not having enough time in the day to really assess all of the ways your customers are interacting with your business, whether it’s digital or good old face-to-face. With all the access customers have to products and services other than your own, it’s extremely easy to lose opportunities to make them happy.
Take a look at your business and see if any of these pitfalls could be turning your customers away:
1. Employee Chatter
How many times have you walked into a store and you hear employees talking to each other about their shifts, the fact that they hate working today, or how they can’t wait to get off work to go clubbing tonight? It happens more often than you think and it might be happening right within your walls. Your customers want a pleasant and positive experience with your business, whether they’re on the phone with your sales team or in your store or office. Let your employees know how important it is for them to focus on the customers and save the idle chit-chat for when customers aren’t around.
…to read this article in full, visit leading US small business resource, Inc.
