To deliver quality customer service, businesses must work to understand the customers’ needs, how they like to buy – in-store, online or a combination of the both – and how to accommodate these requirements. Here are some simple ways to do this effectively.
Clothing retailers are being urged to perk up their customer service or continue to experience gloom and doom when it comes to sales. One retail expert has three pieces of service advice every store owner should live by if they want to stay in business.
Businesses that quickly deliver personalised, relevant content using the channel customers prefer — whether print, email, web, mobile or social networks — can capture greater loyalty and reduce the chance customers will take their business elsewhere.
Is sub-standard customer service the norm in Australia? One business owner says yes, and that it’s only a matter of time until the businesses who are lacking in this key area experience failure.
Doing that little bit extra for a customer won’t just mean you’ll get the sale, you could also end up with a customer for life.
If your long-term customers are leaving–and not coming back–you’re probably making one of these mistakes.
Are you losing customers without even knowing it? Make sure your business and employees aren’t suffering from these easy setbacks.
Close to nine out of ten customers in the Asia-Pacific region want businesses to deliver faster service without compromising on quality, and SMBs are being urged to act on this trend now.
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